Feel free to reach out if you have any further questions or concerns. We’re here to ensure your stay with us is comfortable and enjoyable.
01
What are the check-in times?
Check-in is available from 12:00 onwards upon request. Keys can be picked up from 10:30, but no access to rooms until cleaning is complete. Late check-ins after 21:00 are not possible.
02
Can I check in early for special events like weddings?
Yes, early check-in from 08:00 is possible by booking the previous night as well. Please ensure the number of guests matches the booking to conserve resources.
03
Is breakfast included in the room price?
No, breakfast is not included in your rate. We offer a delightful breakfast spread, which is available at an additional charge of R per person.We cater to all dietary requirements, so please let us know your specific needs when making your booking.
04
Do you accommodate special dietary requirements?
Yes, we offer options for vegans/vegetarians. Please inform us in advance for plant-based milk. Special catering for groups can be arranged at an additional cost.
05
What if I need an early breakfast?
Early breakfast requests may involve early staff starts. Alternatively, we can provide a packed breakfast box.
06
How do I make a booking?
You can book via our website or WhatsApp. Real-time availability and payment options are provided. Quotes are valid for 7 days.
07
Are braai facilities available?
Yes, braai facilities are available, and we can provide tools if requested.
08
Can I have a group braai?
Small group braais are permitted with prior communication. Additional charges may apply for cleaning and night guard services. Professional setups are available at extra cost.
09
How do you ensure guest safety?
We prioritize guest safety with a closed main gate, 24/7 availability, security beams, and vigilant dogs. Guests are encouraged to contact our security company if needed.
10
Cancellation Policy
Forfeit 100% of TOTAL if cancels 7 days before arrival date Forfeit 100% of DEPOSIT if cancels 14 days before arrival date Forfeit 50% of DEPOSIT if cancels 21 days before arrival date Forfeit 25% of DEPOSIT if cancels 30 days before arrival date
